We are a boutique immigration law firm. Our office is looking for a full-time Bilingual Case Manager responsible for enhancing attorney effectiveness by providing case management support. The ideal candidate must be proficient in both Mandarin Chinese and English.
Previous related experience is required. We offer PTO, sick pay and medical benefits after three-month probationary period.
Duties and Responsibilities:
- Prepare appropriate application forms before the Departments of Homeland Security, State, Justice and Labor
- Effectively communicate with clients to assemble documentation and keep clients informed of case status
- Prepare procedural information and document checklists for clients
- Escalate issues to attorney when necessary
- Manage cases effectively to make sure deadlines are met
- Supervise the work of legal assistant and provide guidance
- Assist with initial client interview to obtain relevant case information
- Manage calendars for attorneys
- Review translation done by translation agency
- Prepare and update template documents
- Monitor, improve and suggest changes to workflow from time to time
- Monitor and maintain firm’s social media accounts and screen online inquiries
- Administer case management system, and track case status on a regular basis
- Maintain electronic and hard copy filing system
Qualifications and Required Skills:
- Proficiency in Mandarin Chinese a must
- 2+ year of hands on immigration case experience required, or extensive experience in administrative support
- Bachelor degree preferred, or equivalent combination of education and experience
- Proficiency in MS Word and MS Outlook a must
- Excellent communication skills — written and verbal
- Attention to detail
- Ability to prioritize projects and strong problem solving skills
- Ability to work with interruptions
- Legally authorized to work in the U.S.
Interested candidates should email resume, cover letter and expected salary to info@songmenglaw.com.